At Full Size Loft Bed Official, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your product, we offer a hassle-free return policy.
If you need to return your item, please contact us within 30 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will be responsible for the shipping cost of returning the item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
We only replace items if they are defective or damaged. If you need to exchange your item for the same item, please contact us within 30 days of delivery.
Please note that personalized items are non-returnable.
If you have any questions about our refund and returns policy, please contact us.